Observations in Human Effectiveness

I'd like to take a moment in this first post to introduce myself.  I'm a lover of people, and a student in the lessons of human interaction and effectiveness.  My career in the electrical construction industry began in the field from apprentice to superintendent, then moving inside working through each operational chair from estimating, project management, branch management, and executive leadership.  Seven years ago, I was blessed with the opportunity to become a consultant, spending over half of my time in speaking and training engagements, with the balance of time spent in improving the culture and processes inside of construction firms.  Though much of my professional work centered around operations, I found that the effectiveness of an operation relies solely on the effectiveness of its people.  During my life, I have experienced examples of tremendously positive company culture, as well as the exact opposite, and everything in between.  What I fin...